Frequently asked questions

Can't find your answer here? Our 24/7 live support has your back.

🔹 Is there a free trial?

Step 1: Download the client — no payment method required.

Step 2: A 3-day full-feature trial is activated automatically after signup.

Step 3: We remind you before the trial ends; no charges without your consent.

🎮 Do you support consoles or routers?

Step 1: Find the "Router / Console" section and download the OpenWrt / Merlin plugin.

Step 2: Install it on your router or configure the proxy manually on PlayStation / Xbox.

Step 3: Every device on the network then benefits from the acceleration.

🔐 Is my data safe?

Step 1: All traffic is wrapped in an AES-256 encrypted tunnel.

Step 2: Our zero-log policy is validated by independent audits.

Step 3: Kill Switch blocks all traffic the moment the tunnel drops.

⚙️ What if I can't connect?

Step 1: Open the in-client Diagnose tool.

Step 2: Switch protocol (QUIC / Snell) or pick another node.

Step 3: If it still fails, our 24/7 live support is one message away.

💳 Which payment methods do you accept?

Visa, Mastercard, PayPal, Alipay, WeChat Pay, UnionPay, and crypto (USDT / BTC / ETH).

🔄 Can I cancel anytime?

Yes. Cancel any time — remaining days stay active, and a full refund is available within 30 days if unused.

📱 How many devices per account?

Up to 5 devices simultaneously — phones, laptops, tablets and routers all count.

🌏 Do you support 4K streaming?

Yes. Dedicated streaming lines support Netflix, YouTube, Disney+, HBO Max and Prime Video in 4K.

🧾 Do you log my browsing?

No. 快连 keeps zero logs — no history, no IPs, no timestamps, no traffic content. Verified by independent third parties.